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Transformation: Create innovative environments for competitive advantage

Optimization: Realize operational improvements and deliver significant savings

Customer Loyalty: Exceed expectations and create memorable experiences

Employee Loyalty: Engender happy, skilled employees who serve you well

Preservation of the Environment: Reduce carbon footprint through environmentally friendly operations

Preservation of Assets: Protect the structure, quality, and longevity of physical /assets

Community: Cultivate diverse social hubs and learning environments

University of Sioux Falls - MAKING THE UNIVERSITY OF SIOUX FALLS A SPECIAL PLACE

As a long term facilities service provider to the University of Sioux Falls (USF), ARAMARK Higher Education partnered with the university in the construction of a new 60,000 square ft. student center. The student center has quickly become a gathering place for the campus community and has helped to make the campus a more special place for students, facility and staff.

"I am sold on ARAMARK and I always have been. I have been involved in higher ed for 31 years so I know the company well. But, in the last year, we just opened a new student center...that would not have happened if it were not for the investment that ARAMARK invested in at University of Sioux Falls. It is more than just a service - there has to be buy-in that we are in this together...One of the real benefits that we see as a university is that we changed our campus because of our relationship with ARAMARK."
- Dr. Mark Benedetto, President, University of Sioux Falls, SD

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THE COLLEGE OF SAINT ROSE - ARAMARK COMMISSIONING LEADS TO 1ST LEED CAMPUS BUILDING IN NY STATE

ARAMARK Higher Education has been a long term partner of the College as both the dining and facilities service provider. ARAMARK's comprehensive facilities services include custodial, grounds, maintenance, construction management and commissioning. After successfully completing the commissioning and renovation of Albertus Hall, the primary classroom building on campus, the college hired ARAMARK to commission the new Massry Center for the Arts. ARAMARK's commissioning lead to the distinction for the College of Saint Rose of being the first college campus in the state of New York to have a LEED-certified building.

"ARAMARK is committed to the success of the college."
-Marcus F. Buckley, VP for Finance and Administration, The College of Saint Rose

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Erskine College - Transforming outdoor space while saving money

Erskine's Athletic Department engaged ARAMARK to determine how to best resurface the tennis courts in a way that would permanently stop water seepage through cracks. ARAMARK consulted with engineers and performed testing to determine the root of the problem and alternative solutions, ensuring funds were not wasted on resurfacing. ARAMARK selected the lowest cost alternative and performed the work in-house saving Erskine $19,000. The solution is now a permanent one and cracks never reappeared!

"ARAMARK Higher Education is a valued partner at Erskine. I would recommend that other college presidents strongly consider the resources that ARAMARK can bring to a campus community."
-Dr. David A. Norman, President, Erskine College and Theological Seminary

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Northwest Missouri State University - ARAMARK CREDITED WITH SIGNIFICANT CONTRIBUTION TO STUDENT SATISIFICATION

As the facilities service provider for Northwest Missouri State, ARAMARK Higher Education has been a key partner in helping the institution achieve their goal of maintaining a successful residential based University. The quality and service provide by the ARAMARK's integrated facilities services team has contributed significantly to the high student satisfaction levels at the university.

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Baylor University - Modifying operations practices realizes significant savings for Baylor

Since 2000, Baylor University has reaped the benefits of one of higher education's most successful facilities management engagements. The University has leveraged its relationship with ARAMARK to support its "2012" vision of entering the top tier of American universities.

Baylor possesses one of the most successful energy management programs in the nation. By modifying operating practices, the university realized $460,000 in cash savings in the first 12 months and avoided $2.1 million in the program's first three years. ARAMARK conducted an electrical master plan that resulted in the installation of an electric substation to meet the University's needs for the next 50 years. The substation is responsible for saving Baylor annual electricity cost savings of $600,000. ARAMARK also initiated an industry-leading, award-winning electric procurement contract will reduced Baylor's energy cost by 35%, saving Baylor more than $20 million over the next 10 years. Finally, to maintain consumption reduction, an Energy Awareness Education Campaign has been implemented across campus.

In support of the Baylor 2012 initiative, the University expanded the campus by more than 1.5 million gross square feet. To ensure these new buildings use minimal capital and operating resources, ARAMARK served as the University's dedicated commissioning agent. Documented cost avoidance from these efforts are in excess of $2 million, with a return on investment of 45%.

Baylor's partnership with ARAMARK has allowed the university to elevate its facility services, reap financial rewards, and enhance its unique campus experience.

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Upper Canada College - Leveraging ARAMARK expertise in dining and facilities operations

Canada's most prestigious preparatory boarding school for boys, Upper Canada College (UCC) , is located in the heart of Toronto. UCC values diversity and is actively engaged in building a school that reflects a variety of backgrounds. Since 2000, ARAMARK Higher Education has been UCC's food service management provider and has been an active partner across campus.

In 2007, the College wanted to combine the dining and housekeeping services under one facilities management company. UCC realized they could leverage synergies to improve efficiencies with their sister school, Bishop Strachan School (BSS), by sharing labor resources across the campuses. ARAMARK recognized the opportunity to minimize costs and improve overall service if they brought the cleaning and janitorial services in-house for both campuses. Later in 2007, UCC awarded ARAMARK the bundled services for both schools because of their long-standing relationship and superior customer service.

Upper Canada College's approach of leveraging synergies across the schools is unique among higher education institutions, however, has proven to be effective in reducing costs with significant improvements. ARAMARK Higher Education made the cleaning and janitorial services more efficient by increasing campus cleanliness and streamlining the management across two campuses to better support the custodial staff and needs of the clients. In addition to streamlining labor, ARAMARK also implemented the quad care program that leverages a "cross-functional" task team to clean a space, with designated experts. The quad care program has saved UCC approximately $60,000 annually with an additional $100,000 forecasted in the second year due to labor hour reduction.

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Geneva College - ARAMARK designed Energy Performance Program resulted in over $500k in savings

On behalf of Geneva College, ARAMARK Higher Education designed an energy performance program to address immediate infrastructure needs and optimize operating procedures. ARAMARK Higher Education provided the capital required to replace outdated steam lines and address deferred maintenance and infrastructure repairs. Additionally, the maintenance staff was properly trained on system operation. This program has resulted in over $560,000 in savings achieved to date. The corresponding energy management program included the initiation of a major holiday curtailment program and training of staff on shutdown procedures. Overall the energy program has reduced fossil fuel consumption and water consumption by 18% and 11% respectively.

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Northwest Missouri State University - Recycling efforts leads to top 10 winner for three consecutive years

Northwest Missouri State University has a long history of environmental stewardship that began with the conversion to alternative fuels in the early 1980s, a move that has saved the university more than $9 million. Under ARAMARK Higher Education's encouragement and guidance, Northwest is now an active participant in the national Recylclemania™ competition, and has placed in the Top 10 for three consecutive years. Additionally, under ARAMARK Higher Education's guidance, a food and clothing drive is conducted during finals week to recycle items otherwise discarded at the end of the school year. Collected items are donated to local charities.

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Grace College - Creative solutions to retain staff, protect service levels and save money

Historically, ARAMARK and Grace College have had a unique partnership, with ARAMARK managers directing Grace's dedicated custodial staff. However, as a result of the challenging economic environment facing all higher education, the College sought to create a facilities operating environment that provided greater opportunities for student employment, without sacrificing service quality. This approach was consistent the unique mission of Grace, which places value on student employment as part of their overall education.

To achieve this goal, ARAMARK, the College's facilities management provider, worked together with Grace College to create an innovative solution. ARAMARK developed a comprehensive analysis highlighting the economic and programmatic benefits of various operational models. Key operational personnel with the right experience and institutional knowledge to lead were identified. Because of this unique partnership and analysis, all of Grace College's facilities organization were successfully migrated to ARAMARK's payroll. More importantly, ARAMARK's model achieved $100 thousand in annual savings for reinvestment in student employment, meeting Grace's desired goal of providing greater employment opportunities to students.

"This transition went smoothly. We appreciated the team effort by all concerned! The employees might be getting a paycheck from a different company, but they still feel a part of Grace! The student employment allows our students to earn money while they learn; a real plus in this economic environment!"
-Tom Dunn, Chief Operations Officer, Grace College

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Baylor University - SAFETY TRAINING CONTRIBUTES TO 40% REDUCTION IN EMPLOYEE ACCIDENTS

Since 2000, Baylor University has reaped the benefits of one of higher education's most successful facilities management engagements. The university has leveraged its relationship with ARAMARK Higher Education to support its "2012" vision of entering the top tier of American universities.

Investment has been made in Baylor's loyal and dedicated staff. An extensive professional development training program continues to keep staff abreast of the latest trends and techniques in facility operation. During ARAMARK's tenure, Baylor Facility Services has promoted almost 60% of the managerial staff and has implemented an employee appreciation program to recognize outstanding performance. ARAMARK Higher Education also introduced an employee safety training program that contributed to a 40% reduction in employee accidents. The success of the program was evidenced by a University record five-year accident free from 2003-2008.

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Northwest Missouri State University - ARAMARK employees considered part of the campus family

As the facilities services provider to Northwest Missouri State University, the ARAMARK Higher Ed employees seamlessly blend into the campus community and are considered a part of the MWSU family.

If I were to meet an ARAMARK employee in the grocery store downtown and asked who do you work for, they would say Northwest Missouri State University."
-Dr. Dean L. Hubbard, President (Retired), Northwest Missouri State University

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Upper Canada College - Superior Customer Service Leads to New Contract

Upper Canada College (UCC) is Canada's most prestigious preparatory boarding school for boys, located in the heart of Toronto. UCC values diversity and is actively engaged in building a school that reflects a variety of backgrounds. Since 2000, ARAMARK Higher Education has been UCC's food service management provider and has been an active partner across campus.

In 2007, the College wanted to combine the dining and housekeeping services under one facilities management company. UCC realized they could leverage synergies to improve efficiencies with their sister school, Bishop Strachan School (BSS), by sharing labor resources across the campuses. ARAMARK recognized the opportunity to minimize costs and improve overall service if they brought the cleaning and janitorial services in-house for both campuses. Later in 2007, UCC awarded ARAMARK Higher Education the bundled services for both schools because of their long-standing relationship and superior customer service.

In order to elevate the cleaning standards around the college, UCC sought to partner with ARAMARK Higher Education for facilities because of their unique and innovative approach to delivering custodial services. The quality of cleaning and janitorial standards were brought to a whole new level once the new contract commenced in 2007. Under the new contract, ARAMARK Higher Education welcomed 20 new employees from the existing staff; 70% of whom still remain today.

"ARAMARK has given me the balance of autonomy and guidance, so that I am better able to focus on supervising my staff and conducting training programs in order to meet the needs of the client. The camaraderie with the management and staff enables me to get my job right, with the right people in place and this makes for a pleasant work environment."
- Eleni Andreopoulos, Housekeeping Director, Upper Canada College

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Erskine College - Securing funding to elevate sustainable facilities management practices

ARAMARK was instrumental in identifying, authoring, and securing grants to support the College’s sustainability efforts. In 2009, ARAMARK successfully applied for a $25,000 state grant to establish a recycling program. They also successfully competed for a $5,000 grant from Coca-Cola for recycling bins. To further engage the campus community to recycle, the custodial personnel supported Erskine's first year as a competitor in the annual RecycleMania competition. ARAMARK established a solid recycling program that has grown from 0% in 2008, to 18% in 2010, to a very respectable 27% at the end of the competition in April 2011. Erskine ranked second in the state of SC for the Grand Champion division of RecylceMania.

"Erskine's partnership with ARAMARK Higher Education is exactly that- a partnership. Through ongoing collaboration with the institution, ARAMARK has set a standard of excellence in dining and facilities services which enhances the student experience and achieves the institution’s strategic objectives in those areas."

Gregory Haselden, Vice President for Finance and Operations, Erskine College and Theological Seminary

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Berea College - Reducing costs and GHG emissions through effective energy management

Berea College contracted ARAMARK Engineering Solutions to reduce its energy consumption and campus greenhouse gas (GHG) emissions. ARAMARK conducted a comprehensive energy survey and identified more than 350 energy conservation and sustainability projects that would generate $510K in cost savings and a 16% reduction in GHG emissions. ARAMARK has since implemented a campus-wide temperature standard, adjustment of operations to match building occupancy levels, a comprehensive review of heating, cooling and ventilation systems in several buildings, and modification of campus-wide operations without compromising occupant comfort. In just the first year, the program resulted in an energy reduction of 13%, providing a financial savings of 13% and a GHG reduction of over 13 million pounds of CO2

"We are pleased to have proven experts like ARAMARK helping us reach our energy-related goals. Energy conservation efforts save money, reduce the College’s carbon footprint and provide opportunities to demonstrate environmental stewardship to our students and the larger community."

Steve Karcher, Vice President for Operations and Sustainability, Berea College

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Medaille College - Building an award-winning energy education and engagement program

Medaille College engaged ARAMARK to implement a comprehensive five-year energy plan with a goal of reducing energy consumption by 17%, which was realized within the first two years. Equally important, Medaille wanted a robust energy education and awareness program to drive student engagement. Together, ARAMARK’s facility services team and Medaille partnered to create the Medaille 100, a unique energy savings competition engaging residential students to reduce power consumption. Using a virtual racing theme, the program provided students the opportunity to track their results online. The program resulted in 16% of the residential students signing a pledge to change their personal behavior in energy use and a 7% electric consumption reduction. Medaille 100 has been recognized by APPA with an Effective and Innovative Practice Award.

"Our partnership with ARAMARK’s energy team has turned into a success story at many levels. When Medaille started our process, we wanted a company that would take the time to understand both our needs and limitations and devise a plan that was right for us. ARAMARK has done that with a great passion."

Nathan Marton, Director of Operations, Medaille College

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Baylor University - DESIGN A BUILDING THAT SERVES THE NEEDS OF THE CUSTOMER

Baylor University, located in Waco, Texas, educates over 14,000 students in a campus community focused on integrating academic excellence with Christian beliefs. The mission of the University is to achieve a top-tier distinction among America's leading higher education institutions by providing their students with an exceptional education.

Baylor University chose ARAMARK Higher Education as their facilities provider to partner with them in accomplishing the Baylor 2012 initiative, a 10-year plan to obtain national distinction. This initiative included a vigorous expansion of the campus along with improvements and upgrades to the facilities. ARAMARK was selected to commission the project due to their expertise and follow through on ensuring the end result was a success.

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University of Pittsburgh - ARAMARK manages $500 million capital expansion project

In the midst of a $500 million capital expansion program, the University of Pittsburgh engaged ARAMARK commissioning services to protect its new investment. To date, over 837,000 square feet of new space has been commissioned, including the 325,000-square-foot Biomedical Science Tower, the 420,000-square-foot Peterson Events Center, and a new 600,000 lb./hour steam plant.

ARAMARK developed operating protocols, safety programs, performance reports, as well as provided project management of the new steam plant to ensure proper operation. The design review and commissioning processes resulted in substantial documented capital cost avoidance and improved operations.

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Franklin & Marshall College - Project management expertise hired to deliver newest campus showpiece

The Barshinger Life Sciences and Philosophy building is the newest addition to enhance Franklin and Marshall's existing strength in the sciences. The college entrusted ARAMARK Higher Education to bring this 104,000 gross square foot showpiece to fruition. Services on this project include leading the programming effort, design team selection, managing all consultants, establishing and tracking budgets and schedules, working with local code officials to obtain permits, bidding and negotiating construction management contracts, soliciting and coordinating interior design and furnishings, and coordinating all aspects of construction, closeout, occupancy, and relocation.

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UNIVERSITY OF SIOUX FALLS - COMPREHENSIVE MANAGEMENT OF DINING AND FACILITIES YIELDS FLAWLESS RESULTS

As a provider of both dining and facility management services, ARAMARK Higher Education works together as a team to address the comprehensive needs of the campus. The benefit to the university is that two major components of the school communicate regularly and work together on a daily basis to ensure the flawless execution of their services.

"The teamwork between ARAMARK dining and ARAMARK facilities is really working."
-Dr. Mark Benedetto, President, University of Sioux Falls

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Transformation Optimization Customer Loyalty Employee Loyalty Preservation of the Enviroment Preservation of Assets Community Community Preservation of Assets Preservation of the Environment Employee Loyalty Customer Loyalty Optimization Preservation of Assets Preservation of the Environment Customer Loyalty Optimization Transformation Employee Loyalty Optimization Transformation Employee Loyalty Preservation of the Environment Preservation of Assets Community Customer Loyalty Optimization Transformation Preservation of the Environment Preservation of Assets Community Customer Loyalty Optimization Transformation Employee Loyalty Preservation of Assets Community Transformation Customer Loyalty Employee Loyalty Preservation of the Environment Preservation of Assets Community Optimization Customer Loyalty Employee Loyalty Preservation of the Environment Preservation of Assets Community